Frequently
Asked Questions:
General Questions
Manzanita Branches
Display Trees
Bird Perches
Aquarium Wood
Manzanita Bases
Alabaster Bases
Custom Tables
General Questions:
Q. Where do you get your
products, I thought Manzanita was protected or endandgered?
There are many varieties of Manzanita wood. Manzanita Burlworks
does NOT sell any protected varieties of Manzanita and only
obtains our supply from private lands. We harvest, cut
and ship Manzanita directly to the public, there is no
middle-man or third-party. To read more about where
we obtain our products, please click
here. To
read or download our statement of compliance, click
here.
Q. Why can't I
order online?
Since our products can be
used for a variety of different purposes we prefer to have you
call, email or fax us with your order and questions. We feel
that personal service from a live person is the best way to
service our customers. We feel this affords us the opportunity
to make sure that you get exactly what you want and provide the
highest possible customer service available. We accept
credit card orders over the phone, email and fax.
Q. Do you keep
credit card information on file?
No. We do not keep
credit card information on file. Once your order is
shipped, the credit card information is discarded.
Q. Do you have a privacy
policy?
A. Yes. Please
see our privacy policy here. or
directly at www.manzanita.com/privacy.htm
Q. Do you have
standard shipping rates or free shipping?
No. We quote actual
shipping charges from UPS. We always need a zip code to
quote, so please send us a zip code if you are emailing or
calling for
shipping costs.
Q. Do you ship to
Canada?
Yes. For all product
inquiries for Canadian customers, please
Contact Us.
Q. Do you ship
Internationally, to countries other than Canada?
Yes. We ship anywhere
in the world with only few exceptions. If you live
outside the US and Canada, please
Contact Us.
Q. Is your wood
safe for all animals?
A. Manzanita
wood is pet-friendly for most all birds, aquatic freshwater fish (in sandlbasted
form for aquarium use), reptiles and amphibians. We
suggest you Contact
Us if you have questions if
Manzanita will be safe for your pet.
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Manzanita Branches and Display Trees
Q. I want to order
one of your Manzanita Centerpiece Displays, do I get one
manzanita branch or a
full arrangement?
A. The price on our
site is for one full arrangement of three manzanita branches, NOT an individual
branch.
Q. What is the
difference between your Manzanita Centerpiece Displays and your Display &
Decor Trees?
A. Our Display & Decor trees
consist of a single tree or manzanita branch that has some degree of
fullness in itself. Our Manzanita Centerpiece Displays consist of
more than one piece, usually 3, that when arranged together in a
vase or other container will give a very full appearance.
Q. How far in
advance of my wedding or event should I order?
A. We suggest you order as
early as possible because we can get backed up on orders from
time to time. Seasonal variations and adverse weather
conditions may affect our inventory on hand beyond our control.
Q. I received my
order and some of the twig branches are broken?
A. It is normal for some of
the pieces to break or fall off in transit.
We suggest you remove all the branches, lay them out and inspect
them after receiving the box. If you have any questions,
or the box and products are severely damaged, please give us a
call or email.
Q. The bark on the
Natural Red branches I received are peeling? Is this
normal?
A. Yes. This is a
normal part of the tree's lifespan. Please just remove the
bark and discard. You will find that once removed, the
bark looks like the rest of the tree.
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Bird Perches
Q. Will Manzanita last in my
birds' cage? Is it a strong wood?
A. Manzanita is one of the
toughest woods that nature produces. It will take even the
most destructive bird a while to tear up a Manzanita perch.
Q. Should I buy
Natural Red or Sandblasted Manzanita?
A. It depends on the type of
bird and your personal preference. We do recommend
Sandblasted for Ecclectus or birds that are having trouble
gripping. Sandblasted has a coarser surface texture and is
blondish in color. Please give us a call or email
if you are unsure.
Q. What diameter size should
I buy for my bird?
A. It depends on the type of
bird you have. We suggest that you reference the chart
below or give us a call or email if you are unsure or for custom
sizes.
Small diameter (less than
1.0 inch): Canaries, Finches, Cockatiels, Conures
Medium diameter (1.0-1.5"):
African Grey, Amazons, Ecclectus, smaller Macaws and smaller
Cockatoos
Large diameter (1.5-2.25"):
Cockatoos, Macaws
Extra Large diameter (Over
2.5"): Very Large Macaws
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Aquarium Wood
Q. Is your Aquarium Wood
OK to put in my aquarium?
A. We do not
treat our Aquarium Wood, however soaking the wood prior to using
in a tank is recommended for non-buoyancy and to leach out any
tannins.
Q. Why can't I buy
individual Aquarium Wood pieces?
A. We are more than
happy to sell you individual pieces. Please
Contact Us for a quote with your specific dimensions.
We are working on launching a site that has individual Aquarium
Wood pieces.
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Manzanita Bases
Q. Is your wood tumbled?
A. Yes. Our
burls is tumbled in a drum. If you have any specific
questions about the processing, please give us a call.
Q. Are your burls fumigated?
A. We have found an
approved, effective and environmentally friendly process to rid
the wood of possible insects by freezing the wood for 72 hours.
If you have specific questions about the processing, please give us a
call.
Q. Can I use the wood for
turning or taxidermy?
A. Yes. Our
burls are perfect for a variety of uses including turning or
taxidermy uses. If you have special requests for sizes and
shapes, please Contact Us.
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Alabaster Bases
Coming Soon
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Custom Tables
Please
Contact Us
for all custom table inquiries.
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