Ordering: Orders are accepted over the phone during our standard business hours of 8 a.m. to 5 p.m. Pacific Standard Time, Monday through Friday. We also accept orders 24 hours a day by answering machine, fax, mail and e-mail. We try to keep most products in stock. If your order is large or needs specific items, more time may be necessary for completion. In general, allow two to three working days plus shipping time for delivery, but in all cases, specify when you need to receive your shipment. We recommend you order particularly early for the holiday season as we get very busy.  There will be a $5.00 service charge on orders less than $25.00. Also, for all US and International orders, we must have the complete billing and shipping addresses.  For International orders, we may require that your billing and shipping address be in the same country.
  Returns: All items sold by Manzanita Burlworks are custom made and require prior authorization to return if defective.  To return any item you must contact us within 7 days after receiving the item.  Defective merchandise will be refunded or replaced including shipping costs at the discretion of Manzanita Burlworks.  If you have any other questions, please feel free to Contact us. 
Payment: We currently accept Visa, MasterCard, Discover and American Express over the phone and Paypal. We also accept business or personal checks (with authorization and shipment after clearance through our bank).

Shipping: Unless otherwise specified, we use UPS Ground service for all shipments within the 48 contiguous states. We also offer UPS 3-Day Select, 2nd Day Air, Next Day Air and Freight for larger orders.  Please call for details and for special requests.